We want you to be satisfied, so all courses purchased on DrSusanTaylor.com can be refunded within 14 days. Please note, however, that refunds are only available for courses purchased on the DrSusanTaylor website (at www.drsusantaylor.com); any courses purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form. We’re here to help.
Reasons for Denied Refunds
While our 14 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 14 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected.
Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.
Audio downloads and e-Book Refund Policies
eBooks and audio downloads you purchase from drsusantaylor.com are eligible for return and refund if we receive your request within seven days of the date of purchase. If an ebook or audio download does not perform as described, you may return it for a refund at any time. When a refund is granted, we’ll remove access (if applicable ) to the eBook and audio and your money will be returned.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:drsusantaylor.com
99 Grimms Road
Honesdale, PA 18431
The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.